To train key actions within the continuous improvement cycle during the analysis and optimization of business processes, based on practical examples
To teach participants to identify root causes of losses
To demonstrate the difference between root and non-root causes
To teach participants to move from identifying a potential problem to an iterative action plan to address it
To teach participants to prioritize and select solutions for priority implementation
To give an idea of a systematic approach to improving the efficiency of an organization, and to present the technology of analysis and optimization of business processes as a separate school in improving an organization’s performance
Program
Introduction
The flow of added value creation
The cycle of continuous improvement
With what problems to start? Practice
Formalization of the problem
Metrics and KPI. Primary and secondary metrics
Basic techniques for identifying root causes of problems
Work with cases. The use of the techniques to reveal root causes, based on real examples
Qualitative and quantitative analysis of root causes
The Pareto principle
Examination of root causes. Understanding the difference between root/non-root and systemic causes. Reaching consensus among experts
Transition from identification of causes to their elimination
Finding solutions to address root causes of problems
Qualitative and quantitative analysis of proposed solutions
Drawing up a plan of measures to eliminate losses
Adjusting a business process. Problems and risks
A proactive approach to problem solving: risk planning
The importance of an iterative approach in eliminating losses. Monitoring symptoms. Balancing primary and secondary metrics
