Developing a balanced scorecard (BSC) and KPIs

We help establish and implement a performance evaluation system for the company across all areas of its operations: from financial effectiveness and customer relationships to business process efficiency and personnel management.

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Service Overview

Development of Metrics: Balanced Scorecard (BSC) and Key Performance Indicators (KPI)

To evaluate how effectively a company is operating, it’s important to look at not only the overall results but also the intermediate data. This allows for better decision-making and timely responses to changes.

Together, we will identify the key metrics for assessing your company’s performance, guide you through the process of creating and setting up a system for tracking them, and train your employees to use these metrics for making informed decisions.

When service is needed

1

Companies need to collect information about financial performance, relationships with customers, suppliers, employee management, and other aspects of their operations.

2

Managers lack the information necessary for decision-making.

3

Employee performance is not high enough because they do not see a direct link between their actions and the company’s results.

4

The company wants to assess opportunities for developing new business areas.

What we do

We analyze the data currently used for decision-making and identify any gaps. We design a new data set, define its sources, and plan the methods for data collection.

We prepare a document for the contractor that outlines the data system structure and the technical requirements for its development and implementation.

We assess contractor proposals and select the optimal one in terms of cost and expertise.

We ensure that the contractor meets all the technical specifications and that the system functions as intended.

If necessary, we train employees to use the new performance tracking systems, explaining how these indicators can be used to assess their contribution to the company's success.

Why Project Management Bureau?

We have a strong understanding of business.

We have extensive experience in developing business strategies, optimizing, and automating processes across various industries, which allows us to offer optimal data sets for decision-making.

We have the expertise to evaluate IT systems and contractors.

We are familiar with different performance management systems, understand their strengths and weaknesses, and can select the most suitable system based on cost and functionality. We also formulate requirements for contractors and oversee the quality of their work.