Training Process Management

Business Process Management

3 days
9:30-13:30

Online, Language - Ukrainian

Training topic

When a company grows to 50+ employees, it becomes increasingly difficult to manage manually. Employees start losing sight of what their colleagues are working on.

A layer of deputies emerges, each focused on their own KPIs rather than the company’s overall results. This is how bureaucracies are born.

The more departments a company has, the greater the risk that employees become disconnected from the customer. A shift occurs in their mindset—they start viewing their manager as the customer instead of the end consumer. This is the moment to reassess the company’s structure. Building a management system with a horizontal approach can refocus the organization on what truly matters—delivering value to the customer.

The workshop helps take an objective look at internal company interactions.

For professionals ready to lead a business process transformation project.

Top management

Top management will understand how business process management should be structured in their company.

Department heads

Department heads, including the COO, HR Director, and other senior managers, will gain clarity on the specific steps to take, how to adjust the distribution of authority and responsibility within the company, and how to ensure seamless collaboration between teams.

Analysts

Business and process analysts will learn how to identify critical business processes for improvement, analyze their key metrics and problem areas, and find effective ways to optimize them.

IT specialists

Before automating anything, you first need to break down all processes from A to Z. Business processes should be optimized before they become the foundation of corporate software.

We will cover:

When it comes to processes, departments don’t exist. The core objective of this workshop is to shift the entire team’s mindset and encourage a company-wide perspective, rather than searching for isolated solutions within a single department.

What makes up the processes in your company?
Through interactive exercises, each participant will model their company’s processes, break them down into key steps, and identify the metrics that will help assess business process efficiency.

What to do if a process isn’t working?
We’ll introduce the concept of a high-level view in process management and show how to drill down from strategic overviews to actionable work instructions. Together, we’ll map out problem areas within specific processes, identify root causes, and, of course, explore ways to improve processes, establish control mechanisms, and ensure ongoing monitoring.

Which software should you use for business process management?
Every company needs to think ahead. That’s why this workshop includes a dedicated segment on how modern technologies support process management. As an independent consultancy, Project Management Bureau is not tied to any specific vendors, so we don’t promote particular software solutions but rather help companies navigate this complex landscape.

How to create a Business Process Management Center of Excellence
The most effective approach is when a company’s own employees take charge of process management rather than relying on external consultants.
Our goal is to simplify processes and transfer our expertise, so clients can sustain project results independently. For those interested in building in-house expertise in process management, we will provide guidance on how to establish, launch, and maintain a Business Process Management Center of Excellence (BPM CoE).

Program

Introduction to process management. Functional and process structures of an organisation
Standards, terms and definitions in the field of process management
Roles in a process-oriented organisation. The concept of a process owner
Knowledge areas and critical success factors in business process management (BPM)
BPM lifecycle
Business process description and modelling
Business process hierarchy
Methods and tools for describing business processes. Notations for modelling business processes
Prioritising business processes. Practice
Building a process model with BPMN notation. Practice
Key performance indicators of business processes. Practice
Analysis of business processes. Approaches and methods. Practice
Transformation (optimisation) of business processes
A program of initiatives to optimise business processes. Typical errors and risks. Components of success
Business process management maturity model
Business process management software (BPMS)

Training specialists

Oleksii Gromyko

Managing Partner at "Project Management Bureau"

For 18 years, has been helping large and mid-sized businesses grow by developing business strategies, optimizing internal processes, implementing automated management systems, managing projects, and reducing costs.

Certifications & Roles:

Project Management Professional (PMP®)
Certified Business Process Professional (CBPP, abpmp.org)
OMG Certified Expert in Business Process Management (OMG OCEB)
Associate Professor at Kyiv School of Economics (KSE)
Academic Director of the MBA Program at Kyiv School of Economics (KSE)
President of the Association of Business Process Management Professionals in Ukraine (ABPMP)