Business Process Management (BPM)

BPM is a management discipline that integrates the strategy and goals of an organization with the expectations and needs of customers by focusing on end-to-end processes. It brings together strategies, goals, culture, organizational structures, roles, policies, methodologies, and IT tools to

a) Analyze, design, implement, control, and continuously improve end-to-end processes, and
b) Establish process governance.
It is focused on delivering operational improvement, or, in a large-scale change, transformation. This process-centric approach to business management is supported by automated tools to deliver an operational environment that supports rapid change and continuous improvement. BPM provides a view of the business activity through the use of process models with clearly visible associated business and technical operational rules.