Process Analysis

Process analysis is the act of conducting a thorough review and arriving at a complete understanding of a business process (or portion thereof), with the goal of maintaining or achieving process excellence, or achieving incremental to transformational improvements in a business process. Process analysis involves looking at all components of a process — inputs, outputs, mechanisms and controls—inspecting each component individually and as they interact to produce results. These components can often be categorized into the people, processes, applications, data, and technology needed to support a business goal or objective. Analyses cover and uncover quality, time, and costs at all points of a business process, from inception to completion. Aids to process analysis include

  • Visual process models, both static and dynamic
  • Data collected at the beginning, duration, and end of key activities, lower-level processes, and the entire business process itself
  • Business process analysis methods such as value chain analysis, end-to-end modeling, and functional decomposition.

Some typical process analyses are

  • Resource utilization
  • Distribution analysis
  • Cycle time analysis
  • Cost analysis
  • Software application usage
  • Global/Local process variations.

Holistic business process analyses evaluate

  • Total cost of the process tools (e.g., computer systems)
  • Impact of the process on internal participants (employees) and external (paying) customers and stakeholders
  • Impact of the process on the organization’s community (e.g., environmental impacts) and other stakeholders.