Continuous Improvement

An approach to operational process improvement that is based on the need to continually review operations for problems, cost reduction opportunity, streamlining, and other factors that together allow optimization. Often associated with process methodologies, continuous improvement activity provides ongoing insight, measurement, and feedback on process performance to drive improvement in the execution of processes.

In Continuous Improvement (following evaluation techniques like Six Sigma) business managers work with BPM and IT professionals to implement performance monitoring and measurement—i.e., to identify, define, measure, analyze, improve and control business processes. This leads to an ongoing list of improvement opportunities and related projects that allow the company to optimize its operations.