Capability Maturity Model (CMM)

A Capability Maturity Model (CMM) lists important activities common to similar organizations and provides rating scales (e.g., 1-5) for each activity, along with descriptions of what each rating means. A CMM is a way of evaluating how well an organization does what it does. CobiT is an example of a framework that contains a CMM used to rate the activities of Informational Technology divisions across all stages of service design and implementation. The ratings of a CMM may be correlated to other measures of organizational success, such as brand value, profitability, and market growth.

A CMM, when used by external, impartial, third-party evaluators, helps other interested parties compare multiple organizations. When used internally, a CMM can be used to establish an organizational vision, and organizational and individual goals. This helps set the time-frame in which an organization may achieve each level of the CMM.