Critical Success Factor (CSF)

Critical Success Factors (CSFs) are those activities and capabilities that are essential for a company to succeed in its market. CSFs are those few things that absolutely, positively must go right to ensure success for the organization. Because these factors are industry- and at times geographically-specific, they will vary from company to company. These factors relate to what the company needs to do to succeed in a continuous manner, not necessarily what it is currently doing.

Typically referring to process-related improvement programs, CSFs are the key factors as relayed by stakeholders that are important to the success of the project/program.